Kia Roadside Assistance - Kia Dealer



Roadside Assistance
Available 24 hours a day, 7 days a week

As a valued Kia owner, you have access to our Extra Care Roadside Assistance Program from anywhere in Canada or the continental United States by dialing:

1-866-444-KIA1 (5421)
Kia Motors America Customer Experience
1-800-333-4KIA (4542)

For Roadside Assistance in the US, press 1

Kia owners in Alberta and throughout Canada are covered by one of the best vehicle warranty programs on the market. A 5-year/100,000 kilometre warranty covers nearly the entire vehicle. And the included roadside assistance program offers emergency assistance 24 hours per day and seven days per week to any driver behind the wheel of an eligible Kia simply by calling the toll-free number of 1-866-444-5421.
Who is Eligible for Kia Roadside Assistance?

Kia's Roadside Assistance Program is a complimentary service for drivers of all Kia MY2000 and MY2001 vehicles the first 36 months or 60,000 kilometres and Kia My2002 and later models for 60 Months or 100,000 kilometres, whichever comes first. Regardless of whether the event occurs in Calgary, Alberta or elsewhere, the Kia Roadside Assistance Program covers the emergency.
What Roadside Assistence Services are Covered?

The Kia Roadside Assistance Program is for emergency services that are not normally covered under warranty, such as emergency assistance after a breakdown or for emergency refuelling. For the timeliest response times, Kia works with a network of roadside assistance providers across Canada and the continental U.S. Roadside assistence services include:
•    Mechanical breakdown towing
•    Lock-out service
•    Up to 10 litres of fuel delivery
•    Battery boost
•    Flat tire changes
•    Non-accident trip interruption up to $100 per day to a maximum of $300 per breakdown
•    Winching/Extrication from snow, mud or a ditch from a publicly maintained road

Where do Kia Roadside Assistance Services Occur?

Customer safety and convenience are a top priority. Depending on the emergency, roadside assistence, refuelling or repair may be provided at the roadside location or if not possible, at the nearest Kia dealership. If there is no Kia Dealership within 100 kilometres of the breakdown, the vehicle will be towed to the nearest approved repair facility.
How Does a Kia Driver Get Help After a Breakdown?

There are two ways to access Kia's emergency roadside services. The Kia Roadside Assistance Program can be accessed from anywhere in Canada or the continental United States, 24/7, by dialling 1-866-444-KIA1 (5421) or 1-800-333-4KIA (4542).

Or for Kia vehicles equipped with the UVO Infotainment system, a driver can connect with a Roadside Assistance operator anytime via the interface. With UVO's Roadside Assistance feature, the system can detect mechanical issues and can call for help, sending important data regarding the breakdown or issue, like location and VIN number, to get help quickly and efficiently.
How does a driver make a reimbursement request

Our Extra Care Roadside Assistance Program coverage includes:

  • 5-year/100,000 km - Worry-free comprehensive warranty covering virtually the entire vehicle.*

  • 5-year/100,000 km - Powertrain Warranty covering the engine, transmission, axles, differentials and driveshafts.*

  • 1-year/20,000 km - First-year adjustments covering consumable items such as bulbs, wiper blades, fuses, brake pads, etc.*

  • 8-year/130,000 km - Major Emission Components that guarantee that the car will conform with government emission regulations.*

  • 2017 Model Year and above

    5 year/unlimited mileage - Roadside Assistance covers you in case of mechanical breakdown anywhere in North America

  • All other Model Years

    5 year/100,000 km - Roadside Assistance covers you in case of mechanical breakdown anywhere in North America

  • 8-year / 160,000 kms Hybrid, Plug-In Hybrid, Electric Vehicle (EV) Components

Kia's Roadside Assistance claim reimbursement requests should be submitted to the following address:

Kia Roadside AssistanceAttention: Claims DepartmentP.O. Box 190Richmond Hill, ONL4B 4R5

For any further information regarding our Roadside Assistance program, please contact our Customer Experience Department toll free at 1-877-542-2886 or visit our Contact Kia webpage.

Roadside Assistance Claim Form

Please download our roadside assistance claim form.